interFace
Overview - Welcome

Planning My Digital Human

8min
Zoe
Zoe


In this pre-onboarding phase, you'll gather the essential information needed to implement your Digital Human successfully.

This will help define its primary objective, establish key success metrics, outline expected interactions, identify the target audience, assess accessibility needs, and determine the appropriate communication style to align with your strategic goals.

Key Considerations

1. Primary Objective

  • What is the main purpose of the Digital Human? Ensure that it aligns with your strategic goals and addresses your specific needs.

2. Core Functionality

  • What will be the primary role of the Digital Human? Will it enhance customer service, provide product education, offer technical support, or fulfill another specific function?

3. Success Metrics

  • How will you measure the success of the Digital Human? Consider metrics such as user satisfaction, reduction in inquiries, increased engagement time, or other key performance indicators.

4. Anticipated Interactions

  • What types of user interactions are expected? Please provide a list of 10 common questions users might ask the Digital Human.

5. Target Audience

  • Who is the intended audience for the Digital Human? Consider factors such as age, demographics, technical proficiency, and any other relevant characteristics.

6. Accessibility Considerations

  • Does the Digital Human need to support multiple languages or accommodate specific accessibility requirements?

7. Communication Style

  • What tone should the Digital Human adopt—formal, casual, or something else? Should the tone vary depending on the audience or context?