Privacy Policy

Privacy Policy for “chat.unith.ai | app.unith.ai | api.unith.ai” 

At chat.unith.ai / app.unith.ai / api.unith.ai / www.unith.ai (collectively referred to as “UNITH”), we are committed to protecting the privacy of our customers and users. This Privacy Policy outlines how we collect, use, share, and protect personal information we receive through our chatbot, our website, and other related services, including our AI-powered video synthesis platform. 

UNITH collects the following types of data to improve our services and enhance user experience: 

We collect your email address when you register or interact with our services. This allows us to create your account, process payments, communicate with you, send important updates, and provide customer support. 

Cookies are small text files placed on your device to collect standard Internet log information and visitor behavior data. When you visit our websites, we may collect information automatically through cookies or similar technologies. This helps us analyze site usage, remember your preferences, and enhance your user experience. 

For more information about cookies and how to manage them, visit allaboutcookies.org.

We collect the text that you input and send in the chat box. This information is used to provide you with relevant responses and to improve the functionality of our chatbot.

If you use voice commands, we collect your voice input and its transcription. This data helps us understand your requests and enhance our voice recognition and processing capabilities. 

We collect any feedback you provide via our feedback widget. This includes your written comments, bugs and suggestions, which are used to improve our products and services.

During account creation, we collect information provided in profile dropdown selections. This helps us tailor our services to your needs and preferences. 

In certain cases, we may collect additional personal information such as your name, email address, or IP address, especially when you make specific requests or engage with us directly. 

We may also collect certain personal information when you make requests or engage with us. This may include your name, email address or IP address. 

We use Google Analytics to collect and analyze data about how users interact with our website. This information includes things like page views, user demographics, time spent on pages, and other user behavior metrics. We use this information to improve the user experience of our website. 

The data retention in Google Analytics is set to 14 months. 

We use Google Firebase to collect and analyze feedback/bugs/registration process user profiling information and we access this data using Rowy. We use this information to improve the user experience of our products and services. 

We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices. This includes a device's IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf. 

For further details, please see the ‘about Hotjar’ section of Hotjar’s support site.

We utilize HubSpot to manage and streamline our customer relationship management (CRM) processes. HubSpot collects and processes personal data, such as email addresses and interactions, to help us better understand customer needs and improve the overall user experience. All data collected via HubSpot is securely stored and handled in compliance with current relevant privacy regulations and best security practices. HubSpot acts on our behalf, and we do not sell or share your data with third parties for marketing purposes without your explicit consent. 

Each type of data collected serves a specific purpose: 

Email addresses and names are used for sending important information, updates, and support. 

Cookies, chat, and voice inputs help us refine our AI services and user interactions.

Feedback and registration profiling allow us to tailor our services to better meet user needs. 

Collecting IP addresses and similar data helps us ensure the security of our services and comply with legal obligations. 

UNITH primarily collects data directly from you through your interactions with our services. We collect and process data in the following ways: 

When you interact with our digital human / chat, we collect data that you provide directly, such as: 

• Messages in the Input Field: Any text you type and submit through the chat input box. • Speech Recognition: If you use our speech recognition feature, we collect and process your voice input and its transcription. 

We collect data when you browse our website through:

• Cookies: As you navigate through our site, we automatically collect information through cookies or similar tracking technologies. This data helps us understand how you use our website and allows us to personalize your experience. 

• We collect your email address when you provide it directly to us, such as when you:

• Register for an Account: During the registration process. 

• Subscribe to Newsletters or Updates: When opting in to receive communications from us. 

• Contact Us for Support: When you reach out for help or additional information. 

UNITH is committed to using your personal data only for the purposes outlined in this Privacy Policy. If we need to use your data for any other purposes not described here, we will seek your additional consent unless we are legally authorized or required to use it without further consent. In such cases, we will inform you accordingly. 

We collect and use your Personal Data for the purposes set out below: 

• Providing Services: We use your data to deliver the services you request, including chatbot interactions, video synthesis, and other features available on our platform. • Communication: We use your data to contact you if you reach out to us or request information through our contact forms. 

• News and Updates: If you sign up for newsletters or updates, we use your email address to send you these communications. 

• Service Provision and Billing: Your data is used to manage and bill your account, ensuring the smooth operation of our services. 

• Business Records: We use your data to maintain accurate business records. • Lawful Requests: We may use your data to comply with lawful requests from public authorities. 

• Legal Compliance: Your data may be used to comply with applicable laws and regulations.

• Service Development: We analyze your use of our services and feedback to develop new features and improve existing ones. 

• Auditing and Research: We conduct audits, research, and statistical analysis to maintain and improve our services and gain insights into our client base. 

• Aggregated Statistics: We may generate aggregated, anonymized statistics about visitors to our site to better understand user behavior. 

• Security and Fraud Prevention: We use your data to assist in security efforts, including preventing hacking, spamming, and other malicious activities. 

• Business Operations: Your data helps us operate our business smoothly, including following internal policies and procedures. 

• Business Transactions: If UNITH merges, sells, acquires, or transfers assets, your data may be part of such transactions. 

• Other Legitimate Business Purposes: We may use your data for other legitimate business purposes permitted by applicable law. 

• Job Applications: If you apply for a position at UNITH or any of our subsidiaries, including internships, we use your data to assess your suitability for the role. • Background Checks: Where necessary and in accordance with this Policy, we may require references and conduct background checks as part of the recruitment process. 

UNITH does not sell or transfer your personal data to third parties, except as described in this Privacy Policy. We may share your personal data in the following situations: 

We may engage third-party vendors, agents, service providers, hosting providers, and affiliated entities to assist us in providing services. These services might include billing, IT support, recruitment, and other operational tasks. In providing their services, these third parties may access, receive, maintain, or process personal data on our behalf. 

We take commercially reasonable steps to ensure that these third parties: 

• Safeguard Your Data: They are required to implement appropriate security measures to protect your personal data.

• Process Data According to Our Instructions: They only process your personal data as instructed by us and for the purposes we specify, consistent with applicable legal requirements. 

We may disclose your personal data if we believe it is necessary to: 

• Comply with Legal Obligations: This includes responding to legal processes, such as requests from tax authorities or other government agencies. 

• Protect Against Fraud or Security Threats: If we suspect fraud, violations of law, breaches of security, or breaches of this Privacy Policy, we may disclose your data to law enforcement authorities. 

• Defend Our Rights: We may also disclose your data to protect our rights, property, or personal safety, as well as that of our customers or the public. 

In the event of a merger, sale, transfer of our assets, acquisition, bankruptcy, or any similar event, information about our customers or clients may be disclosed as part of the transaction. If such a transaction occurs, we will take steps to ensure that your personal data is protected and used in accordance with this Privacy Policy. 

UNITH uses external services when handling and storing your data, including: 

Email address - Mailchimp and Hubspot 

Analytics - Google Analytics 

All other data / Logs - Amazon Web Services 

Microsoft Azure - Microsoft Azure 

Google Firebase - Google Firebase 

We will only process your personal data for as long as needed to provide our services to you, to perform other functions described in this Privacy Policy, and/or to fulfill legal requirements.

We retain your personal data for as long as necessary to fulfill the purpose for which it was collected, unless a longer retention period is required to meet our legal obligations (such as retaining data for billing purposes) or to defend a legal claim. Statutory retention periods can vary depending on the type of record. For more specific information, please contact us directly. 

UNITH would like to send you information about our products and services that we think you may find of interest. 

You have the right to stop UNITH from contacting you for marketing purposes at any time. If you no longer wish to receive marketing communications, please unsubscribe by following the “Unsubscribe” link at the bottom of the email, or contact us directly at [email protected]. 

UNITH is committed to ensuring that you are fully aware of your data protection rights. Every user is entitled to the following: 

• The Right to Access: You have the right to request copies of your personal data from UNITH. 

• The Right to Rectification: You have the right to request that UNITH correct any information you believe is inaccurate, and you may also request UNITH to complete information you believe is incomplete. 

• The Right to Erasure: You have the right to request that UNITH erase your personal data under certain conditions. 

• The Right to Restrict Processing: You have the right to request that UNITH restrict the processing of your personal data under certain conditions. 

• The Right to Object to Processing: You have the right to object to UNITH’s processing of your personal data under certain conditions. 

• The Right to Data Portability: You have the right to request that UNITH transfer the data we have collected to another organization or directly to you under certain conditions.

If you make a request, we have one month to respond. If you would like to exercise any of these rights, please contact us at [email protected]. 

Protecting your personal data is important to us. We use industry-standard technology to protect your personal data and take reasonable steps to ensure that it is secured through appropriate technical, physical, and organizational measures. These measures protect against unauthorized or unlawful use, alteration, unauthorized access or disclosure, accidental or wrongful destruction, and loss. However, please note that no data transmission over the internet or mobile communications networks can be guaranteed to be 100% secure. While we are committed to protecting your personal data, we cannot ensure or warrant the security of any information you transmit to or through us. 

Your personal data may be transferred to and maintained on computers located outside your state, province, country, or governmental jurisdiction where the data protection laws may differ from those in your jurisdiction. 

Where legally required, we have mechanisms in place to ensure an adequate level of protection for personal data transferred to parties outside your jurisdiction. For instance, for data transfers from the EU/EEA to countries outside this region, we have implemented European Commission-approved Standard Contractual Clauses or similar safeguards. 

Cookies are text files placed on your computer to collect standard internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technologies. For further information, visit allaboutcookies.org.

UNITH uses cookies in a range of ways to improve your experience on our website, including: 

- Keeping you signed in (Cookies help keep your session active while you navigate our site.) 

- Understanding how you use our website (We use cookies to understand how you use our website to improve its functionality and your user experience.) 

There are a number of different types of cookies, however, our website uses: Functionality – UNITH uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used. Advertising – UNITH uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. UNITH sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website. 

You can set your browser not to accept cookies, and allaboutcookies.org provides guidance on how to remove cookies from your browser. However, please note that some of our website’s features may not function properly if cookies are disabled. 

The UNITH website may contain links to other websites. Our privacy policy applies only to our website. If you click on a link to another website, you should read their privacy policy.

UNITH keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 2nd of September, 2024. 

UNITH reserve the right to modify this Privacy Policy at any time. If we make material changes to this Privacy Policy, we will notify you by updating the date of this Privacy Policy and posting it on the Service or other appropriate means. Any modifications to this Privacy Policy will be effective upon our posting the modified version (or as otherwise indicated at the time of posting). In all cases, your use of the Service after the effective date of any modified Privacy Policy indicates your acknowledging that the modified Privacy Policy applies to your interactions with the Service and our business.

If you have any questions about UNITH’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us. 

Email us at: [email protected] 

How to contact the appropriate authority 

Should you wish to report a complaint or if you feel that UNITH has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.