Knowledge Base Structure
The Knowledge Base should be created as a PDF file.
Please note: Support for additional file formats is planned for future updates.
- Choose Your Editing Tool Use a text processing tool that supports structured content creation, such as Microsoft Word, Google Docs, or similar platforms. These tools allow for easy formatting, editing, and exporting.
- Export to PDF Once the Knowledge Base is finalized, export it to PDF format.
Media Guidelines Currently, images, graphs and videos cannot be embedded directly into the Knowledge Base. However, you can include URLs linking to relevant images or videos to provide additional context or resources.
- Clear Organization Use a logical structure with headings, subheadings, and a table of contents to help users navigate the document easily this is more for the human than the AI as it allows you to identify content and make changes.
- Consistent Formatting Apply a consistent style for fonts, headings, bullet points, and numbering. Ensure readability with appropriate font sizes and spacing.
- Avoid Duplication Review the content thoroughly to eliminate redundancy. Each topic should be addressed only once to maintain clarity.
- Regular Updates Periodically review and update the Knowledge Base to ensure it remains accurate and relevant.
Please note: Conflicting details in the Knowledge Base can undermine the algorithm’s ability to process or utilize the information effectively. Cross-check all sections to ensure consistency and accuracy.
- Preprocessing: The document and question are converted into a usable format and tokenized.
- Contextual Understanding: The algorithm generates contextual embeddings for both the document and question.
- Matching and Scoring: It compares the embeddings to find the most relevant document segments, scoring them based on similarity to the question.
- Answer Extraction: The algorithm identifies and extracts the most likely answer from the highest-scoring segments
It's recommended to structure the Knowledge Base in an FAQ/Q&A format. However, other formats like manuals, white papers, case studies, reports, and instructional guides are also effective and will work well. Additionally, blocks of text can be used if they are well-organized and easy to navigate.
[Company/Service Name] - FAQ Knowledge Base
General Information What is [Company/Service Name]? [Brief description of the company or service.]
What services/products do you offer? We offer:
- [Service/Product 1]
- [Service/Product 2]
- [Service/Product 3]
How can I contact support? Contact us via:
- Email
- Phone
- Live Chat
Account Management How do I create an account? Visit [website URL], click "Sign Up," and complete the registration.
How do I reset my password? Go to [password reset URL], enter your email, and follow the instructions.
How do I update my account details? Log in, go to "Account Settings," and update your information.
Billing and Payments What payment methods are accepted? We accept [Credit Cards, PayPal, etc.].
How do I view or update my payment information? Log in, go to "Billing," and view or update your payment details.
What should I do if my payment fails? Check your payment details, try again, or contact support.
Troubleshooting What should I do if I can’t log in? Ensure correct login details, reset your password, or contact support.
How do I report an issue or bug? Visit [support URL], describe the issue, and submit a report.
Product/Service Usage How do I start using [Product/Service Name]? [Brief steps to start using the product or service.]
Where can I find help or tutorials? Visit [help/tutorial URL] or contact support.
Privacy and Security How is my data protected? We use [encryption standard] and comply with [relevant regulations].
How can I delete my account? Log in, go to "Account Settings," and select "Delete Account."
