Knowledge Base Structure
Make sure the Knowledge Base is formatted and structured carefully, avoiding duplication or conflicting content.
Please note: Conflicting content content can reduce accuracy.
- Preprocessing: The document and question are converted into a usable format and tokenized.
- Contextual Understanding: The algorithm generates contextual embeddings for both the document and question.
- Matching and Scoring: It compares the embeddings to find the most relevant document segments, scoring them based on similarity to the question.
- Answer Extraction: The algorithm identifies and extracts the most likely answer from the highest-scoring segments
It's recommended to structure the Knowledge Base in an FAQ/Q&A format. However, other formats like manuals, white papers, case studies, reports, and instructional guides are also effective and will work well. Additionally, blocks of text can be used if they are well-organized and easy to navigate.
[Company/Service Name] - FAQ Knowledge Base
1. General Information
1.1. What is [Company/Service Name]?
[Brief description of the company or service.]
1.2. What services/products do you offer?
We offer:
- [Service/Product 1]
- [Service/Product 2]
- [Service/Product 3]
1.3. How can I contact support?
Contact us via:
- Email:
- Phone:
- Live Chat:
2. Account Management
2.1. How do I create an account?
Visit [website URL], click "Sign Up," and complete the registration.
2.2. How do I reset my password?
Go to [password reset URL], enter your email, and follow the instructions.
2.3. How do I update my account details?
Log in, go to "Account Settings," and update your information.
3. Billing and Payments
3.1. What payment methods are accepted?
We accept [Credit Cards, PayPal, etc.].
3.2. How do I view or update my payment information?
Log in, go to "Billing," and view/update your payment details.
3.3. What should I do if my payment fails?
Check your payment details, try again, or contact support.
4. Troubleshooting
4.1. What should I do if I can’t log in?
Ensure correct login details, reset your password, or contact support.
4.2. How do I report an issue or bug?
Visit [support URL], describe the issue, and submit a report.
5. Product/Service Usage
5.1. How do I start using [Product/Service Name]?
[Brief steps to start using the product or service.]
5.2. Where can I find help or tutorials?
Visit [help/tutorial URL] or contact support.
6. Privacy and Security
6.1. How is my data protected?
We use [encryption standard] and comply with [relevant regulations].
6.2. How can I delete my account?
Log in, go to "Account Settings," and select "Delete Account."
