Conversation Types

5 min

we offer 2 types of conversation types 1 \ knowledge base\ when to use users need accurate answers they are looking for specific, factual information or solutions to a problem how it works the system searches through a database, document repository, or predefined knowledge base retrieves concise and relevant information in response to user queries purpose provide efficient access to detailed, pre existing information example scenarios finding a troubleshooting guide for software retrieving company policies or faqs looking up product specifications key characteristics information focused and precise no conversational or "human like" elements ideal for reference material or direct answers 2\ \open dialogue conversation\ when to use you want engaging, human like interactions that mimic natural conversations the goal is to create an emotional connection or deliver information in a more relatable manner how it works uses conversational ai with a personality, tone, and character that align with your brand or use case can handle open ended questions and maintain an engaging dialogue purpose foster meaningful interactions and enhance user experience example scenarios customer service bots that empathize and provide tailored advice digital tour guides or educational tools with a friendly tone marketing bots that align with your brand’s identity key characteristics conversational and dynamic focused on engagement and relatability balances information delivery with a distinct personality 3\ \open \ when to use the interaction requires step by step guidance or decision making assistance users need a structured flow to navigate complex processes how it works presents a series of prompts, options, or guided steps leads users through a defined path to achieve a specific goal purpose help users complete tasks or processes with clarity and ease example scenarios helping users complete a form or application guiding someone through a troubleshooting process onboarding workflows for new software or services key characteristics structured and sequential focused on solving complex or multi step problems often integrates interactive elements like buttons, forms, or options summary of differences type focus purpose tone examples document search/kb quick, precise answers provide detailed information efficiently neutral/direct faqs, policy lookup, troubleshooting guides personality based engaging, human like dialogue build rapport and deliver info dynamically relatable/friendly customer service, educational interactions open dialogue step by step guidance assist with tasks or decisions supportive/guided forms, troubleshooting, onboarding workflows qualifying questions which conversation works best for me? what is the main purpose of the conversation? if users need quick, accurate answers → document search/knowledge base retrieval if you want engaging, human like interactions → personality based conversation if the interaction requires step by step guidance → open dialogue what kind of experience do you want for users? if focused on efficiency and factual responses → document search/knowledge base retrieval if designed to feel like a conversation with a person → personality based conversation if a predictable, structured journey → open dialogue how flexible should the conversation be? if straightforward questions with clear answers → document search/knowledge base retrieval if adaptable to user input and dynamic → personality based conversation if following a set sequence of steps → open dialogue what do your users need most? if fast access to information → document search/knowledge base retrieval if relatable, engaging conversations → personality based conversation if clear instructions and guidance → open dialogue how much structure is needed? if minimal, just delivering information → document search/knowledge base retrieval if creative and personality driven → personality based conversation if highly structured and consistent → open dialogue