Getting Started - Knowledge Base

knowledge base getting started just signed up? here's what to do next digital human configuration for document upload click "create" in the menu personalization settings name enter the name you wish to give your digital human voice click on browse and open the voice dropdown menu select your preferred language and accent from the list use the "gender" button at the bottom left to toggle between male and female voices listen to samples of the available voices, focusing on cadence, tone, and clarity that best meet your needs note some voices sound great in the previews, but when used in actual speech, they may sometimes mispronounce words or sound different select a face choose a face from our diverse collection of digital humans, designed to cater to various sectors our library is constantly updated, so check back regularly for new additions next step in this process is uploading the knowledge base knowledge base preparation optimizing your knowledge base for maximum impact efficient question answering the system extracts relevant details from documents to quickly provide answers ensure the knowledge base is well structured, avoiding duplication or contradictions for guidelines, refer to https //docs unith ai/knowledge base structure click to upload your knowledge base click the file icon to upload your datasbase handling upload errors if you see "upload file processed with error," re export the pdf and try again using a text processing tool create structured content with microsoft word, google docs, or similar tools for easy formatting and exporting exporting to pdf if in doubt save the completed knowledge base as a pdf embedding images, graphics, or videos isn’t supported, but you can include urls for reference knowledge base best practices clear organization use headings, subheadings, and a table of contents for easy navigation and updates consistent formatting maintain uniform fonts, titles, bullet points, and numbering for readability avoid duplication ensure each topic is covered only once to prevent redundancy periodic updates review and update regularly to maintain accuracy and avoid conflicting details next, create a welcome message the welcome message the welcome message kicks off the conversation, setting a positive tone, guiding interactions, and encouraging engagement it personalizes the experience, highlights key features, and establishes context next, add, remove suggestions suggestions suggestions serve as conversation starters, guide dialogue, and stimulate user action they can auto generate from the knowledge base, or you can create custom ones by deleting existing suggestions and selecting “add a suggestion” next, controlling pronunciation pronunciations may need to be changed for some voices please note that if too many pronunciations are needed, then consider changing voice click "edit" button on the digital humans and then navigate to "control pronunciation" when you want to ensure that specific words (such as your brand name or technical terms) are pronounced correctly, you can manually control how they are spoken follow this guide to adjust and verify pronunciations effectively adding words to the pronunciation list step 1 click on "add your first word +" this opens a field where you can input the word you want to modify adding words to the pronunciation list original word enter the word you want to modify new pronunciation write the phonetic or desired way the word should be pronounced example original word "brandname" new pronunciation "bran d naym verifying pronunciation once the word is added and its pronunciation is written, click the play button in the preview section listen to the playback to verify if the word is being pronounced as desired if necessary, adjust the pronunciation until it sounds correct save your changes after ensuring the word is pronounced correctly, save your changes to apply them throughout the system by following these steps, you can ensure that your brand name or any specific term is pronounced exactly as you intend